Shipping & returns
GENERAL MERCHANDISE RETURN INSTRUCTIONS
If you are not satisfied with your purchase within 7 days of receipt, please call 1-732- 634-3399 during store hours for a Return Authorization Number which is required for all returns. For a full refund of the merchandise purchase price (shipping costs are not refundable), the item(s) must be received within 10 days after issuance of the Return Authorization Number. If an item qualified for free shipping, a standard shipping charge will be deducted from the merchandise purchase price. All merchandise must be in original condition and include original packaging, accessories and paperwork and NOT show signs of wear. The manufacturers box, warranty and manual must NOT be written on and the box must be resealed with clear tape only.
The following items are NOT returnable:
Special order and final sale items
Books, CDs and any copy-protected materials
Disposable products including cleaning and care products
Gold Plated Mouthpieces (unless factory plated, ie Monette and Denis Wick)
You are responsible for merchandise until it safely reaches our location. Repack and double box your return carefully with the RA # written on the outside shipping box. There will be a minimum 20% restocking fee if instructions are not followed.
Ship your return to:
RA # _____________
325 FULTON STREET
WOODBRIDGE, NJ 07095
Include a copy of your invoice with the RA # and reason for return printed clearly on it. You should insure your return for the full value of your purchase using a tracking service such as UPS or FedEx. Save your tracking number, we are not responsible if your return gets lost in transit.
Please allow two weeks for processing of return. Credit card purchases are credited back to the original credit card. All other refunds are by company check.
Merchandise returned without a Return Authorization # is subject to a 20% restocking fee and original shipping charges out.
DEFECTIVE MERCHANDISE RETURN INSTRUCTIONS
Defective merchandise will be replaced free of charge. Please call 1-732-634-3399 during normal store hours within 48 hours from time of receipt for return instructions.
Mouthpiece trial period is 7 days from day of receipt. You may order up to 3 mouthpieces. ALL Gold Plated and Custom Mouthpieces are NON Returnable. ALL USED MOUTHPIECES ARE NOT RETURNABLE.
MOUTHPIECE RETURN POLICY
If you are not satisfied with your mouthpiece purchase within 7 days of receipt, please call 1-732-634-3399 during store hours for a Return Authorization Number which is required for all returns. For a full refund of the merchandise purchase price (shipping costs are not refundable), the item(s) must be received within 10 days after issuance of the Return Authorization Number. All mouthpieces must be free of blemishes and in original packaging. Scratched or damaged items will be returned and charged for return shipping costs.
If all mouthpieces in an order are returned, a $2.50 restocking & sterilization fee will apply. Late returns will be subject to a $10 fee per mouthpiece.
Please follow the Shipping Instructions listed above .
DAMAGED MERCHANDISE POLICY
To qualify for return shipping you must call 1-732-634-3399 to report any problems within 48 hours of receipt of damaged merchandise.
Repack merchandise using all original packing materials and boxes. Items missing original packaging may not qualify for damage protection. Include all original paperwork (warranty, accessories etc.). We will arrange for a shipper to pickup the merchandise and carefully inspect it for shipping damage. Upon receiving the damaged merchandise, we will ship a replacement. To avoid restocking fees, please be sure all original contents and packaging are returned. Return and restocking fees may apply if damage is not a result of shipping.
INTERNATIONAL ORDERS RETURNED BECAUSE DELIVERY COULD NOT BE COMPLETED
If an international order is returned to Dillon Music because delivery could not be completed (ie the shipper could not contact the customer, the customer refuses to pay the duties and taxes), the customer will be refunded their merchandise purchase price minus the return shipping. The customer may also be liable for duties and taxes.
Prices and offers are subject to change without notice. Dillon Music is not liable for typographical errors, incorrect manufacturers specs or grammatical inaccuracies. It is the customers responsibility to know and understand our policies